Upon receiving your order, please inspect your order and contact us at info@rosereaactive.com within 7 days upon receipt. If the item is defective, damaged or if you receive the wrong item, we can evaluate the issue and make it right.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we will advise the address to return to, and you might exchange for:
Please note that Items sent back to us without first requesting a return will not be accepted.
Plus, we cannot accept returns on sale items or gift cards.
All purchases are non-refundable unless the item you received is wrong or damaged and we could not provide an exchange of another item. If the refund is approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember if can take some time for your bank or credit card company to process and post the refund too.
We reserved the right of final decision in case of any disputes.